Inteligencia emocional del líder de la empresa turística a partir de una intervención de coaching
Resumen
El desarrollo de la inteligencia emocional es transcendental para enfrentar los objetivos organizacionales de la empresa turística. El propósito del estudio fue determinar la existencia de una influencia significativa en la inteligencia emocional de 56 líderes de una empresa turística después de una intervención de coaching enfocada en estas habilidades. Se utilizó la herramienta de Reuven Bar-on para medirla antes y después de la intervención de coaching. Las variables componentes fueron evaluadas mediante un modelo de ecuaciones estructurales por mínimos cuadrados parciales aplicado a los resultados de cada momento de evaluación y fueron comparados mediante pruebas T para muestras pareadas. Los resultados no arrojaron diferencias estadísticamente significativas de mejora en la inteligencia emocional de los líderes tras la intervención de coaching. Esto abrió la discusión respecto a estructuras de intervención más adecuadas para impactar positivamente en la inteligencia emocional de los líderes de la empresa turística. Se concluye que no resalta una mejora significativa en aplicaciones grupales de doce horas, por lo que se hace necesario afinar las características del coaching.
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