Managing a Community of Practice. Case study: infrastructure incidents at two SMEs in Medellín, Colombia
Abstract
Big and small companies daily produce large amounts of information, relevant and irrelevant data of all kinds; but they ignore the enormous potential in it. This work presents the results of an information management strategy in a Community of Practice (CoP) that employs a monitoring system whose input is the basic information regarding equipment and incidents at two companies that import and commercialize chemical products in the South of Aburrá Valley. This work was intended to collect missing information on the characteristics of the technology used in this business environment and the most common incidents and failures, among others. A community of practice stored the information provided by the monitoring
system and the data were managed by supplying the necessary criteria for administering failures, diagnoses, preventive and corrective maintenance plans, and so on, based on real reports and incidents by companies in said community. The information that was collected and managed by the community of practice will in turn be analyzed and used for future studies and corporate decision-making.
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