Digital Government Strategy for the Construction of More Transparent and Proactive Governments

Keywords: Citizenship, open data, open government, digital government, accountability

Abstract

A transparent government is one that publishes timely in open data the activity of its different organizations, either to respond to the requirements of citizens or on its own initiative. This guarantees not only to put an end to corruption but to guarantee the right of citizens to know what governments do with their taxes. This study aims to select and review various sources of information on the subject of digital government, a strategy that involves open data and transparency, in order to identify the most important aspects and trends of the new technologies applied to government entities, as well as the implications that can lead to decision making and the improvement of the services provided by the government to its citizens. The methodological process was carried out following the steps of a documentary review based on different sources according to eight categories associated with digital government.   As a conclusion of the study, it is possible to affirm that the influence and adoption of digital government in different countries contributes to bringing citizens closer to the state, increasing transparency and improving services.

References

Abecé de Colombia en la OCDE. (30 de mayo de 2013). El Espectador. https://www.elespectador.com/noticias/economia/abece-de-colombia-ocde-articulo-425111

Alija, A. (2018). El papel de blockchain en la seguridad y privacidad de los datos. https://datos.gob.es/es/noticia/el-papel-de-blockchain-en-la-seguridad-y-privacidad-de-los-datos

Anthopoulos, L., & Reddick, C. G. (2016). Smart City and Smart Government: Synonymous or Complementary? Proceedings of the 25th International Conference Companion on World Wide Web, Montreal, Canadá. https://dl.acm.org/citation.cfm?id=2888615

Bertot, J., Estévez, E. C., & Janowski, T. (2016). Universal and Contextualized Public Services: Digital Public Service Innovation Framework. Government Information Quarterly, 33(2), 211-222. https://doi.org/10.1016/j.giq.2016.05.004

Burton, T. (2018). Six Steps to Accelerating Australia’s Digital Government. https://www.themandarin.com.au/90639-accelerating-digital-government/

Cárdenas-Solano, L. J., Martínez-Ardila, H., & Becerra-Ardila, L. E. (2016). Gestión de seguridad de la información: revisión bibliográfica. El profesional de la información, 25(6), 931-948. https://doi.org/10.3145/epi.2016.nov.10

Carter, L., Weerakkody, V., Phillips, B., & Dwivedi, Y. K. (2016). Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom. Information Systems Management, 33(2), 124-140. https://doi.org/10.1080/10580530.2016.1155948

Colprensa. (28 de octubre de 2018). Soy CIO’, la app para el proceso de transformación digital de gobierno. La República. https://www.larepublica.co/empresas/soy-cio-la-app-para-el-proceso-de-transformacion-digital-de-gobierno-2787343

Commonwealth of Australia. (2018). Digital Transformation Strategy. https://www.dta.gov.au/digital-transformation-strategy

Corydon, B., Ganesan, V., & Lundqvist, M. (2016). Digital by Default: A Guide to Transforming Government. https://www.mckinsey.com/~/media/mckinsey/industries/public%20sector/our%20insights/transforming%20government%20through%20digitization/digital-by-default-a-guide-to-transforming-government.ashx

Daniel, C., Hildebrandt, J., Manetti, M., Ikram, A., & Chin, V. (2018). A Blueprint for the Government of the Future. https://www.bcg.com/publications/2018/blueprint-for-the-government-of-the-future.aspx

Datar, M., Panikar, A., & Farooqui, J. (2008). Emerging Trends in E-Government. https://www.researchgate.net/publication/228710388_Emerging_Trends_in_E-Government

de Armas Urquiza, R., & de Armas Suárez, A. (2011). Gobierno electrónico: fases, dimensiones y algunas consideraciones a tener en cuenta para su implementación. Contribuciones a las Ciencias Sociales. http://www.eumed.net/rev/cccss/13/auas.htm

Dimov, D., & Juzenaite, R. (2017). The Future of Information Security. https://resources.infosecinstitute.com/future-information-security/#gref

Douglas, T. (2017). Blockchain a 'Next Big Transformational Technology' in Government. Government technology. http://www.govtech.com/security/Blockchain-a-Next-Big-Transformational-Technology-in-Government.html

Estévez, E. C., & Janowski, T. (2016). Gobierno digital, ciudadanos y ciudades inteligentes. Revista Institucional de la Facultad de Informática, (3), 11-13. https://pdfs.semanticscholar.org/f3e0/73eb758aa6ee521e1245accc7f3c6cfa3767.pdf

EY Global. (2018). How Blockchain Can Help Create Better Public Services. https://www.ey.com/en_gl/digital/how-blockchain-can-help-create-better-public-services

Felip, J. (2018). Blockchain y la teoría de un gobierno electrónico. https://bitcoiner.today/es/blockchain-y-la-teoria-de-un-gobierno-electronico/

Gil-García, J. R., Dawes, S. S., & Pardo, T. A. (2018). Digital government and public management research: finding the crossroads. Public Management Review, 20(5), 663-646. https://doi.org/10.1080/14719037.2017.1327181

Gil-García, J. R., Zhang, J., & Puron-Cid, G. (2016). Conceptualizing Smartness in Government: An Integrative and Multi-dimensional View. Government Information Quarterly, 33(3), 524-534. https://doi.org/10.1016/j.giq.2016.03.002

Huawei. (2018). Digital Government, Intelligent Government. https://www.huawei.com/en/industry-insights/technology/digital-transformation/government

Instituto Científico de Gobierno Electrónico. (2016). Ranking Mundial e-Gobierno 2016. https://e-gobiernos.org/ranking-mundial-e-gobierno/

Jiménez, S. (s.f.). Transformación Digital en Reino Unido: poner el ojo en los servicios. https://analiticapublica.es/transformacion-digital-en-reino-unido-poner-el-ojo-en-los-servicios/

La Rotta, S. (2018). ¿Para qué sirve blockchain en las empresas? El Espectador. https://www.elespectador.com/economia/para-que-sirve-blockchain-en-las-empresas-articulo-799774

Linkov, I., Trump, B., Poinsatte-Jones, K., & Florin, M. V. (2018). Governance Strategies for a Sustainable Digital World. Sustainability, 10(2), 1-8. https://doi.org/10.3390/su10020440

Martino, P., Brucher, L., & Venter, J. (2017). Digital Government and the Citizen Journey. Inside Magazine, 15, 1-8. https://www2.deloitte.com/content/dam/Deloitte/lu/Documents/technology/lu_digital-government-citizen-journey.pdf

Massal, J., & Sandoval, C. G. (2010). Gobierno electrónico. ¿Estado, ciudadanía y democracia en internet? Análisis Político, 23(68), 3-25. https://revistas.unal.edu.co/index.php/anpol/article/view/45788

Meneses, C. (s.f.). ¿Qué es el blockchain y por qué es el futuro de la seguridad de datos? https://www.usergioarboleda.edu.co/noticias/blockchain-la-seguridad-datos/

Ministerio de Tecnologías de la Información y las Comunicaciones. (2017). Seguridad y Privacidad de la Información. http://estrategia.gobiernoenlinea.gov.co/623/w3-propertyvalue-8015.html

Ministerio de Tecnologías de la Información y las Comunicaciones. (2018). La nueva política de Gobierno Digital promueve la proactividad y la innovación ciudadana. https://www.mintic.gov.co/portal/604/w3-article-75180.html

Ministerio de Tecnologías de la Información y las Comunicaciones. (s.f.). Modelo de Seguridad. https://www.mintic.gov.co/gestionti/615/w3-propertyvalue-7275.html

Ministerio de Tecnologías de la Información y las Comunicaciones. (s.f.). ¿Qué es la política de Gobierno Digital? http://estrategia.gobiernoenlinea.gov.co/623/w3-propertyvalue-7650.html

Nadeau, M. (2017). Future Cyber Security Threats and Challenges: Are You Ready for What's Coming? https://www.csoonline.com/article/3226392/security/future-cyber-security-threats-and-challenges-are-you-ready-for-whats-coming.html

Najar Pacheco, J. C., & Suárez Suárez, N. E. (2015). La seguridad de la información: un activo valioso de la organización. Revista vínculos, 12(1), 89-97. https://revistas.udistrital.edu.co/index.php/vinculos/article/view/10518

Noonan, K. (2017). Cyber Security for Digital Government Leaders. https://www.cisco.com/c/dam/global/en_sg/assets/pdfs/cisco_whitepaper_govt_cyber_security_digital_20170504.pdf

Organisation for Economic Co-operation and Development. (2014). Recommendation of the Council on Digital Government Strategies. http://www.oecd.org/gov/digital-government/Recommendation-digital-government-strategies.pdf

Organisation for Economic Co-operation and Development. (2018). Digital Government Review of Colombia. Towards a Citizen-driven Public Sector. https://www.oecd-ilibrary.org/governance/digital-government-review-of-colombia_9789264291867-en

Organización para la Cooperación y el Desarrollo Económicos & Banco Interamericano de Desarrollo. (2016). Políticas de banda ancha para América Latina y el Caribe: un manual para la economía digital. https://doi.org/10.1787/9789264259027-es

Osorno Balbín, A., Oquendo Gómez, E. M., Monsalve Trujillo, I. I., & Martínez Gómez, J. (2016). Gestión del conocimiento, innovación para el crecimiento empresarial. Science of Human Action, 1(1), 104-116. https://www.funlam.edu.co/revistas/index.php/SHA/article/view/1917

Parker, D. (2018). How governments are using blockchain technology. https://www.intheblack.com/articles/2018/08/22/how-governments-using-blockchain-technology

Patiño, L. (25 de septiembre de 2018). ‘Los Estados no pueden ser Blockbuster si los ciudadanos son Netflix’. El Tiempo. https://www.eltiempo.com/tecnosfera/novedades-tecnologia/estrategias-de-gobierno-digital-de-canada-y-recomendaciones-para-colombia-272586

Pimiento, J. (2017). ¿Qué es el gobierno digital? https://goberna.org/que-es-gobierno-digital/

Policy Options Politiques. (2019). Wiring Public Policy for Digital Government. http://policyoptions.irpp.org/magazines/january-2019/wiring-public-policy-digital-government/

Putra, D., Jasmi, K. A., Basiron, B., Huda, M., Maseleno, A., Shankar, K., & Aminudin, N. (2018). Tactical Steps for e-Government Development. International Journal of Pure and Applied Mathematics, 119(15), 2251-2258. https://acadpubl.eu/hub/2018-119-15/5/843.pdf

Redacción economía. (30 de mayo de 2018). Colombia en la OCDE: ¿Qué implica esto? El Espectador. https://www.elespectador.com/economia/colombia-en-la-ocde-que-implica-esto-articulo-791598

Ruiz Velasco, L. F. (2013). El Gobierno en línea en Colombia (Tesis de maestría). https://repository.urosario.edu.co/bitstream/handle/10336/4919/TESGOBIERNO_ELECTRONICO.pdf?sequence=1

Safa, N. S., von Solms, R., & Furnell, S. (2016). Information Security Policy Compliance Model in Organizations. Computers & Security, 56, 70-82. https://doi.org/10.1016/j.cose.2015.10.006

Sagar, M. (2019). Government Recommendations for Responsible Digital Transformation. https://www.opengovasia.com/government-reccommendations-for-responsible-digital-transformation/

Savage, N. (2018). Making digital government a better government. Nature International Journal of Science, 563. https://doi.org/10.1038/d41586-018-07502-x

Selfridge, P., Ferose, V. R., & Kumar, A. (2018). From Digital Government to Intelligent Government. https://www.digitalistmag.com/digital-economy/2018/10/24/from-digital-government-to-intelligent-government-06191223

Torres, K., & Lamenta, P. (2015). La gestión del conocimiento y los sistemas de información en las organizaciones. Negotium, 11(32), 3-20. https://www.redalyc.org/articulo.oa?id=78246590001

Twynam, S. (2019). Enabling Effective Digital Government Transformation. https://www.openaccessgovernment.org/digital-transformation-government-2/56958/

Vlachokyriakos, V., Crivellaro, C., Le Dantec, C. A., Gordon, E., Wright, P., & Olivier, P. (2016). Digital Civics: Citizen Empowerment With and Through Technology. En J. Kaye, & A. Druin (presidentes). Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, San Jose California USA. https://doi.org/10.1145/2851581.2886436

Warthon University of Pennsylvania. (2018). How the Blockchain Can Transform Government. http://knowledge.wharton.upenn.edu/article/blockchain-can-transform-government/

Zhang, D. (2018). Big Data Security and Privacy Protection. Advances in Computer Science Research, 77, 275-278. https://doi.org/10.2991/icmcs-18.2018.56

Zhang, J., & Kim, Y. (2016). Digital Government and Wicked Problems: Solution and Problem. Information Polity, 21(3), 215-221. https://doi.org/10.3233/IP-160395

How to Cite
Toro-García, A. F., Gutiérrez-Vargas, C. C., & Correa-Ortiz, L. C. (2020). Digital Government Strategy for the Construction of More Transparent and Proactive Governments. Trilogía Ciencia Tecnología Sociedad, 12(22), 71–102. https://doi.org/10.22430/21457778.1235

Downloads

Download data is not yet available.
Published
2020-01-31
Section
Review Articles

Altmetric