Analyzing the Relationship Between Dynamic Capabilities and the Productivity and Competitiveness of Industrial Companies
Abstract
Objective: The objective was to propose strengthening the productivity and competitiveness of industrial companies through dynamic capabilities and the design of an improvement plan.
Design/Methodology: A quantitative, descriptive, correlational, explanatory, cross-sectional, and non-experimental design was adopted. The sample comprised 52 medium-sized and large companies in the industrial sector of Ibagué (Colombia). Data was collected through a structured questionnaire consisting of 28 questions, with variables grouped into three dimensions: dynamic capabilities, productivity, and competitiveness. Following data collection, both descriptive and multidimensional analyses were performed using SPSS 25 and Minitab 18.
Results: The findings reflected that the dynamic capabilities with the greatest impact outcomes achieved, competitive processes, qualified human talent, organizational culture, process reconfiguration, supplier relationships, sector development, customer recognition programs, customer satisfaction, and competitive costs. Regarding productivity, the most influential variables were outcomes achieved, customer satisfaction, and customer recognition programs. Meanwhile, in relation to competitiveness, the variables with the greatest influence were incentive programs, the ability to identify advantages, and competitive processes.
Conclusions: The dynamic capabilities that most strongly influence organizational outcomes include teamwork, innovation, strategic decision-making, and customer recognition programs. These capabilities demonstrated a positive relationship with both productivity and competitiveness. Therefore, an improvement plan is proposed to strengthen dynamic capabilities, using the European Foundation for Quality Management (EFQM) model.
Originality: This research contributes to the current body of knowledge on dynamic capabilities by clarifying their relationship with business productivity and competitiveness. Moreover, based on the current situation of companies in the industrial sector, it identifies which capabilities stand out the most. Additionally, the study offers practical value through the design of an improvement plan that can be implemented across organizations in general, and industrial companies in particular.
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