Model for Information Technology Infrastructures Management

Keywords: Policy Automatization, Information technology management, Information technology alignment, Information technology impact, Information technology infrastructure


Currently, organizations face problems in order to introduce new information technologies. They include the misalignment between and complexity of information technology infrastructure and the business policies derived from different reference frameworks with insufficiencies for unification, the heterogeneity and dispersion of the elements to be managed, standardized management models with little integration with each other, and the inexactness of impact evaluation solutions. This paper presents an information technology infrastructure management model that aims to reduce complexity and misalignment in management. It is divided into five components: (1) comprehensive framework for Information Technology management adapted to organizational needs, (2) Information Technology policy-making based on the extrapolation of system architecture design methods, (3) sizing of the underlying infrastructure necessary to automate management and meet service quality needs, (4) implementation of policies in the underlying infrastructures and proposing changes to the management architecture based on policies, and (5) impact evaluation including the strategic, structural, and social impact.

Author Biographies

Mónica Peña Casanova*, Universidad de las Ciencias Informáticas, Cuba

PhD. en Ciencias Técnicas, Facultad 2, Departamento de Programación y Sistemas Digitales, Universidad de las Ciencias Informáticas, La Habana-Cuba,

Caridad Anías Calderón, Universidad Tecnológica de La Habana, Cuba

PhD. en Ciencias Técnicas, Facultad de Ingeniería y Administración, Departamento de Ingeniería, Facultad de Telecomunicaciones, Departamento de Telemática, Universidad Tecnológica de La Habana, La Habana-Cuba,


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How to Cite
Peña Casanova, M., & Anías Calderón, C. (2020). Model for Information Technology Infrastructures Management. TecnoLógicas, 23(48), 31-53.


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